At Alicia Globe, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following return and refund policy.
1. Returns We only accept returns for damaged or defective products. If you receive a damaged item, please contact us within, 7 days of delivery at [email protected]. We will guide you through the return process.
2. Refunds Refunds are only available for defective or damaged products. Once we receive and inspect the returned item, we will issue a full refund. Refunds will be processed in the form of cash on delivery for COD payments.
3. Conditions for Return To be eligible for a return, items must be unused, in the same condition as when received, and in the original packaging. Any products that have been used or damaged by the customer may not be eligible for a refund.
4. Return Shipping If you receive a damaged or defective item, Alicia Globe will cover the return shipping costs. For other types of returns, the customer is responsible for return shipping fees.
5. Exchanges We do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the desired product.
6. Contact Information For any return or refund inquiries, please contact us at:
Email: [email protected]